Website Privacy Policy

Effective Date: November 1, 2025 · Last updated: October 6, 2026

This policy covers the nofriction.io website and No Friction's consulting services. The noFriction app has its own privacy policy.

1. Introduction

At No Friction, we take your privacy seriously. This Privacy Policy describes our practices concerning the information we collect from you when you visit our website or use our services. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

No Friction is a product of CCA Innovations OU, a company committed to providing innovative technological solutions while respecting your privacy. We act as both a "data controller" and a "service provider" as defined under applicable privacy laws.

3. Information We Collect

3.1 Information You Provide to Us

• Identifiers: Name, email address, phone number, postal address, and online identifiers
• Professional Information: Company name, job title, industry, and professional interests
• Communication Content: Records of your communications with us, including inquiries, feedback, and support requests
• Transaction Data: Records of products or services you've requested or purchased from us

3.2 Information Collected Automatically

• Server logs: Our hosting provider may record the IP address, browser type and version, operating system, the pages requested and the time of each request, as every web server does.
• Location Data: General location information derived from IP address

We do not use this information to identify you unless you explicitly provide identifying details to us.

4. How We Use Your Information

• To provide the services you've requested
• To respond to your inquiries, comments, or support requests
• To personalize and improve your experience with our services
• To send you information about our services that may interest you, but only when you've explicitly requested such information
• To comply with legal obligations
• To protect our rights, property, and safety, as well as the rights, property, and safety of our users or others

5. Disclosure of Your Information

• Service Providers: Trusted third-party service providers who assist in operating our website and services, contractually bound to use your information only for providing services to us.
• Legal Requirements: If required by law or in response to valid requests by public authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Protection of Rights: When necessary to protect our rights, your safety, or the safety of others.

We do not share your data with partners for their own marketing or other purposes.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

7.1 Your California Privacy Rights (CCPA/CPRA)

• Right to Know: Request information about personal information we collect, use, disclose, and sell.
• Right to Delete: Request deletion of your personal information, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out: Direct us not to sell or share your personal information. We do not sell or share your data.
• Right to Limit Use: Limit the use of sensitive personal information.
• Non-Discrimination: Not to be discriminated against for exercising your privacy rights.

To exercise these rights, contact us at privacy@nofriction.io. We will respond within 45 days.

7.2 Your European Privacy Rights (GDPR)

• Right of Access: Request a copy of personal information we hold about you.
• Right to Rectification: Request correction of inaccurate data.
• Right to Erasure: Request deletion in certain circumstances.
• Right to Restrict Processing: Restrict processing in certain circumstances.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing in certain circumstances.
• Right to Withdraw Consent: Withdraw consent at any time where we rely on it.

Contact us at privacy@nofriction.io. We will respond within one month.

7.3 International Data Transfers

Your information may be transferred to, stored, and processed in the United States and other countries. We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking Technologies

This website sets no cookies of its own and uses no analytics, advertising or tracking technologies. If a future page needs a cookie for a function you choose (for example, remembering a preference), it will be described here first. You can control cookies through your browser settings.

9. Data Security

We implement reasonable and appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Effective Date."

12. Contact Us